Signs that you’re getting old:
1. Gray hair
3. You start to make lists of signs that you’re getting old
I spent a few hours at the hair salon this morning, starting the required beautification process. We tried something new and we’ll see what the next few weeks bring.
While waiting to be washed, I overheard an older lady talking to her even-older stylist. The client was pointing to something on the counter and said “I’ve seen a lot like that but none like that.”
Wait, what? What does that mean? What was she pointing to? How can you have seen a lot of those but none like those?
And this made me think about those we interact with on a daily or weekly basis who are in the service industry. Nail technicians, hair stylists, receptionists, hostesses, flight attendants, etc. Today, I’m thinking about my nail tech and my hair stylist. I spent hours with each of them today and I wonder what nonsense they listen to on a daily basis.
Imagine sitting or standing in front of a dozen clients a day, and listening to each one talk about their problems or politics or the weather. One after the other, day in and day out. Blah, blah. And that’s not to mention those clients who share those gems like the one above (“I’ve seen a lot of those”). How do those professionals do it everyday?
It turns out it’s pretty common for hairdressers and nail techs to be seen as their clients’ confessors or therapists. People often reveal more to their hairdresser (and maybe even accept advice from them) rather than their own therapist. Perhaps it’s the gentle, non-threatening and intimate touch of a hairdresser that builds a connection between the clients and the stylist. A hairstylist might have a large clientele, not because they are gifted in technical ability, but because of their personalities and their ability to connect with each client on a different level.
Most hairdressers have an impact on clients’ lives. They are the shoulder that many people run to, the listener that people need to talk to and the confidence booster that is, in some ways, the solution to the entire therapy’ session.