Your total lack of acknowledging that I am a human being and not a robot has made me want to smile and give you fabulous service … said no server ever.
On Dancing With The Stars this week, gymnast Simone Biles was not smiling and it seemed as if the world would come to an end. She seemed frustrated with the judges’ feedback and her face showed her disappointment. Judge Carrie Ann Inaba told her to be careful not to dance “like a metronome,” and host Tom Bergeron said “I was waiting for you to smile at some of the compliments, [but] you didn’t.” Biles’ response was “Smiling doesn’t win you gold medals.”
Bergeron knew he was in trouble from the audience reaction and later tweeted comments like “Loved Simone Biles’ response to my clumsy question” and “The question I should have asked (and have of many contestants) was ‘What’s your reaction to the judges’ comments?'” One website reminded us that, after one dance this season, she was criticized for smiling too much to show emotion, and then she wasn’t smiling at the judges’ comments.
Well, which way do they want it? Biles had tears in her eyes and said “I am trying and I am being honest. But if they don’t see that, I don’t know what else more I can do.”
Marissa (the best-girl-on-earth) and I were recently discussing the art of smiling. Many of Marissa’s jobs have been in the restaurant industry. She has had many restaurant managers tell her (and other servers) to smile. “It’s your best asset!” “It will increase your tips!” Is it? Does it?
If you’re at a restaurant and the server provides excellent service, but doesn’t smile much, do you give them a nice tip? If he smiles and gives you okay service, does the smile alone warrant an extra tip? Is a simple smile essential to you giving the server a few extra bucks? Ten-year-old research shows that a server’s smile will increase restaurant tips and that, when a server writes “thank you” on the backs of checks, tips may also increase.
Have you worked as a server? Did smiling make you extra money? Have you ever been the recipient of an enormous tip (say, $500 on a $20 check)? Did it change your life?