Complaining is like bad breath. You notice it when it comes out of someone else’s mouth, but not when it comes out of your own.
It’s been ten days since I uploaded the Complaint Free app and I haven’t complained (out loud) in all that time. Until last night.
On my way home last night, I stopped at the Chevron station for gas because I literally had about twenty miles to go until the dreaded gas tank symbol appeared on my dashboard, taunting me. It was crowded because everyone thinks 6:30 at night is the perfect time to fill up. I waited and finally found the perfect pump. I knew I’d be there for a few minutes, filling up my 19-gallon tank, so I settled in for a nice lean on the side of the car while the gas was pumping.
And pumping. And pumping. The guy in front of me woke me from my light slumber and loudly told me that the gas was overflowing from the tank. The auto shut-off didn’t work and gas was everywhere. Thankfully, it didn’t get on my shoes or clothes…yet. A young man on the other side of the island helped me get the pump out of the car and back into its rightful spot on the tank.
I was so mad! This never happened before, and I was waiting for someone from the convenience store to come out and help. Nope, I had to go in there and ask the woman behind the counter for assistance. “I’m the only one here. I’ll be there soon.” Wait, what? I smell like gas, your station is packed, and you don’t have another person working here who can sell lottery tickets and Slurpees? It seems that the guys who work at the car wash attached to the gas station don’t actually work for Chevron, so no one could help me from that end of the station.
Well, in the end, because I knew the lady wasn’t ever going to come out and help me, I had to go around the car, step into the gas puddle anyway, and get into my car to drive away. The bottom of my shoes slipped on the floor mat and, even the next morning, my car smells like gasoline.
I sent a detailed message about what happened through Chevron’s website. I understand that a malfunction can happen. But a gas station should have more than one employee working at the time most people get off work (6:30 p.m.), and that employee should be empowered to assist customers. I would have appreciated a discounted car wash or a small refund on the gas I paid for that is now all over the cement.
I publicly complained and now I’m back to day 1 on the complaint app. Perhaps Chevron will reimburse me, but all I can really hope for is that no one lights a match near my car.