Carting the 60 Blog (One Last Time!)

Image result for shopping cart image

One more update on shopping carts and the people who use them.

Scientific American conducted a survey and some of the comments regarding returning shopping carts are cringe-worthy.

  1.  I always return my shopping cart because I don’t want to think of myself as lazy or inconsiderate.
  2.  As the mom of four sons, I used to purposely leave my cart out of the place intended….so the store would need to hire young kids.
  3.  I don’t return my carts on principle. Although I also don’t block parking spaces – i put them on islands and curbs. My assumption is that if the cart wrangler could get a better job, he would. So I’m doing my part to keep him gainfully employed.
  4.  I return carts and usually take a few up with me that I find stray in parking spaces. First job was at a grocery store and getting carts isn’t an easy job.
  5.  There is not a specific job to go get carts. The people who went out to get carts were usually the baggers, stockers, or cashiers so they had plenty to do besides go out in the heat/rain/snow to get carts strewn all over the parking lot. At the very least people could put them in the cart return instead of leaving them in parking spaces or in the grass.
  6.  At least at the grocery store I worked at, no one was designated “cart getter.”  Typically it was a cashier who wasn’t needed because the store preferred to have too many cashiers available as opposed to too few. And if the cashiers were too busy and the carts needed to get brought in immediately, then one of the floor people got the carts. But that typically only happened on big grocery shopping days, like before Thanksgiving or Christmas. Unfortunately, you aren’t providing anyone with job security.’
  7.  Always return the cart! I spent many years in my youth working at grocery stores, so I know what a hard job doing a “cart run” can be! My routine now:  park near a receptacle, especially in bad weather. Take a cart or two inside with me.  Use one. When done, it goes back into the receptacle, or if I’m parked close to the door, I put it inside (or if my teens are with me. They can handle a walk!) Not hard, and can make a staff member’s day a *little* easier.  And not ding cars!

I think the article on returning grocery store carts neglected to mention an important trend worth mentioning: the fact is that many businesses expect customers to do more and more of the work without a corresponding drop in prices that would reflect the money businesses are saving by having customers do that work. For example, when I was young, a grocery store employee would take your cart to your car, load your groceries in the car, and take the cart back into the store. Now we not only are expected to return our carts, but also to bag our own groceries, and with increasing frequency, even perform self checkout. In fast food restaurants we are expected to prepare our own drinks. But are prices lower reflecting the extra work the customer does? Absolutely not. And in fact the self-service trend does cut jobs.

What’s your opinion?

 

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2 thoughts on “Carting the 60 Blog (One Last Time!)

  1. I think maybe we don’t know if it’s reflected in the pricing? What if these changes have resulted in less frequent price increases? Or lower percentage increases?

    That aside, I think we’re moving back to that with so many stores starting to offer the option of ordering online and picking it up at the store.

    Liked by 1 person

  2. I sure do miss the days of “customer service.” Remember the gas station? You pulled in and a friendly young man would run to your car, and ask if he could help you. “Filler up” was the general response given by mom or dad. And for the next 5-10 minutes he would fill your car with gas. Wash your windshield. Check under the hood for everything. Water, oil, hoses, tire pressure, etc. If you needed air in your tires, they were filled for you. And they would perform these things whether you spent $10 or $1.00. Every time.

    Or remember going to buy shoes? A salesperson would actually measure your foot for you, and bring you boxes of shoes to try on, and actually stayed with you. Brought you different styles to try on. These days true customer service is gone. We have trouble finding salesclerks at stores. Or a checkstand at a department store to even check out. We went to Best Buy one night a few years back to buy a computer. A group of young salespeople were in a group talking, looking at cell phones, laughing, etc. Not one of them came up to ask if we needed help. Dale went over to ask them for help, and one of them said “we’re busy at the moment but we’ll be right there.” Okay. So we waited around 10 more minutes. Nobody came over. So we left, not without telling the Manager at the front that we had been in the department to buy a computer, for around 15 minutes, with no one coming to help us. That’s more like the customer service we receive these days.

    Liked by 1 person

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